If you’re like me, buying a product or service you’ve never used before creates a certain amount of apprehension. I like to know what I’m getting, I like to know what’s expected of me, and I like to know what I can expect of the person providing the service. I like to have some sort of gauge of the industry’s standard customer service, so I know if I’m being treated poorly or if I’m being given exceptional service. If you’ve never used a service though, how are you supposed to know? I either turn to the internet or to my friends. Since you’re already reading this blog, let me point you in the direction of some great testimonials from our customers. In the meantime, here’s a walk through of how Crux RoadBoardz Graphics works with our first-time customers.
Step 1: Tell us About What Vinyl Graphics You’re Looking For
We receive a lot of business from repeat customers (thank you!) or referrals from our customers (HUGE thank you!). This means the process unusually begins with a phone call. (If you’re like me and you don’t like using the phone, we have contact us page for that very reason.) You’ll speak with one of our account executives about what type of vinyl graphics you’re looking for, whether it’s a wall mural, fleet graphics, custom decals – they’ll handle it all. They will ask you about things like how soon you’d like the project completed, what type of budget you have, and might make a few recommendations.
Step 2: Measure the Space for Vinyl Graphics
As much as possible, we like to schedule a face-to-face meeting with customers to see the space the graphics will go. We’ll take a few measurements for our design team and get a general feel for what your business is looking for, and how we can best add to your branding.
Step 3: Design the Graphics
Next, the project goes over to our design team. If you have your own designers, or if you work with an advertising agency who does that for you, that’s great. Our designers will send them an email asking for the specifications they need. If you don’t have your own designers, never fear. Our team will make a mock-up of the design, email it to you, and call to see what feedback you have. Most customers go through 2-3 iterations of the design before signing off on it.
Step 4: Print the Graphics
This is all on us. We have an in-house printer so that we can make sure you get high-quality vinyl graphics, and we can keep an eye on your project through every step of the way.
Step 5: Install the Graphics
If you have a vehicle, we’ll ask you to bring it by our installation garage and leave it there for a few days. (Vehicle wraps take a while to install, so unfortunately, we can’t do it while you wait.) If you have graphics that will be installed at your location like a custom sign or floor decals, our certified installers will make a trip to your business to ensure it’s installed properly, aligning it perfectly with no bubbles. If it’s something like a yard sign or retractable banner, we’ll let you know when you can come pick it up.
Step 6: Enjoy!
We love hearing from our happy customers. If you’re not happy with the work we’ve done, we appreciate hearing from you, too, and giving us the opportunity to make it better. As they say, there’s no higher compliment than giving us a referral!
Hopefully this step-by-step walk through gives you a good idea of the process of purchasing vinyl graphics for your business. We pride ourselves on giving our customers the best experience, and staying in communication with our customers through each step, so you don’t feel out of the loop. If you still have questions, leave a comment below, or head to our contact us page!